Reimbursement Claims Handling

We provide expert claims handling and management for a number of policy classes including: Travel, Personal Accident, Pet, Vehicle Rental Excess

We can also offer a service to proactively pursue the recovery of funds from an alternative source (third party, other insurance company, negligent hotel etc.). We would seek to evaluate recovery potential on all cases that we manage.

Each claim is individually assessed by one of our experienced claims handlers, and our administration team is available to answer any questions and ensure each claim is processed as quickly and smoothly as possible.

Our proprietary claims management system provides our clients with

  • Access to a comprehensive case history for each claim
  • System-driven section limits, benefits, and on-screen, searchable wordings
  • A flexible reserving system providing up-to-date, accurate reserves
  • Claims payments quality-checked and authorised by a senior handler
  • Detailed recovery information and active pursuit
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