If you are claiming under the Winter Sports Luggage Section of your policy in relation to ski equipment loss or delay you will also need to provide us with the following:
- For ski equipment delay we will need written confirmation of the reason for the delay and length of delay from the relevant carrier
- If you are claiming for the loss of ski equipment we will need to see evidence that you owned the items and of their value
- In the event that the airline was the cause of the delay of your equipment or that the airline have lost your equipment we will require a Property Irregularity Report (PIR)
- Where items are damaged we will require evidence of the damage in the form of a written estimate of repair or alternatively a letter confirming that the item is beyond reasonable repair. In both instances this correspondence will need to be provided by a reputable retailer who specialises in ski equipment
Important information about your supporting documents
We will scan any paper documents you send us, and keep them as electronic records. In most cases, we will destroy any paper documents you send us after six months.