If your trip was delayed or you missed your departure you will also need to provide the following information:
If claiming for Travel Delay you will also need to provide:
- Written confirmation from the relevant carrier (Airline, Train, Tour Operator or Ferry Service) confirming the reason for the delay and both the original/intended departure time and the eventual time of departure
If claiming for Missed Departure you will also need to provide:
- A written report from the breakdown service you used if your vehicle broke down on the way to your departure point
- In the event of your failure to reach your original departure point as a result of a public transport operator a letter from them confirming the incident
Please note that you may not claim for both travel delay and expenses incurred due to missed departure and that any settlement made in respect of travel delay is in the form of a benefit only.
For missed departure claims you must take reasonable steps to commence and complete your journey.
Regrettably we are unable to consider claims that arise from traffic delays or not allowing sufficient time to travel.
Important information about your supporting documents
We will scan any paper documents you send us, and keep them as electronic records. In most cases, we will destroy any paper documents you send us after six months.